Support

Something broken, a purchase missing, or a dog that clearly cheated? We answer every email.

Include this so we can actually help

• Your device and OS version (for example, iPhone 15, iOS 26)
• The game version, shown at the bottom of the Settings screen
• What happened, and what you expected instead
• A screenshot or screen recording if you have one

Purchases

If you were charged and did not receive your items, send us the receipt Apple or Google emailed you and we will restore them. You can also tap Restore purchases in Settings.

Refunds are handled by the store, not by us: on iOS use reportaproblem.apple.com, on Android use the Google Play order history.

Lost progress

Progress is stored on your device and backed up to your Apple or Google account. If you switched phones and your save did not follow, email us with your old device model and roughly when you last played, and we will look for it.

Deleting your data

Email us from the address you contacted us with, or with your player ID from the Settings screen, and we will delete everything associated with it. See the privacy policy for details.

Beta builds

Bugs from a TestFlight or Google closed test build are best reported through the feedback button inside the test app, since they arrive with logs attached.